SPECIAL OFFER - FREE AFTERNOON SURF LESSONS!

Surf Lessons

£35.00 £50.00

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Book a regular priced Half Day morning Surf Lesson at The O'Neill Surf Academy, and surf with us for the afternoon FREE OF CHARGE!

Yeah, thats right…. you'll get  2 Surf Lessons (5hrs of tuition) for just £35p.p inclusive.  Or just £17.50 per lesson. However you look at this is an incredible offer that won't last long!

Select dates available throughout JULY & AUGUST 2017 when you book online.  Perfect for beginner, improver and intermediate surfers. Small groups, all equipment included and no hidden extras. Come join us at Watergate Bay this summer for the surf adventure of a lifetime.

 

Offer valid for ONLINE BOOKINGS ONLY on select dates as per booking system availability. Cannot be applied to existing bookings.  Full payment required at time of booking. All booking non-refundable/non-transferrable. Offer has no cash redemption value and cannot be used in conjunction with other O'Neill Surf Academy offers.

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These are the Terms and Conditions upon which O'Neill Surf Academy - operated by West Coast Surfari and any persons applying to book a surfing lesson, course or holiday agrees to adhere to. These terms and conditions are subject to change without notice from time to time at our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. Our terms and conditions are also applicable to use of this website - if you do not accept these conditions, you must not use this website or services.

FOR ALL SURFING LESSONS, COURSES & HOLIDAYS WHETHER IN THE UK OR ABROAD YOU ARE ADVISED TO TAKE OUT YOUR OWN PERSONAL INSURANCE FOR CANCELLATION, TRAVEL, ACCIDENT, PERSONAL BELONGINGS AND PROPERTY BEFORE YOU TRAVEL.

WHEN BOOKING WITH US:

  • A contract is made when our acceptance of your initial payment  and your booking is confirmed by email. If you book by phone, on our website, by email or in writing, you will be deemed to have read and accepted these t&c's
  • When booking on behalf of other people or on behalf of a group, it is the responsibility  of the person making the booking to ensure that all members of your party have read and fully understood all the booking conditions.

  • Please check all paperwork that we send you carefully and contact us immediately if you have any questions or queries. We reserve the right to refuse any booking.

  • At the time of booking you will be required to provide your personal details. You will be responsible for any balance payment of the booking. We will send all correspondence to you and will consider you responsible for keeping all party members informed. We will not discuss the booking or enter into communication with any other member of the booking of 3rd party. 

  • All booking notifications and payment related correspondence from us is sent by e-mail. It's your responsibility to ensure such emails are read and adhered to in accordance with these booking conditions. Unless informed otherwise, it will be deemed by us that all emails have been received and understood. We cannot accept failure to adhere to our booking conditions due to incorrect contact details or inactive/superseded email accounts.

SURFING LESSONS:

Deposits & Balances

  • To make a reservation a non-refundable deposit or full payment is payable at time of booking - amounts are calculated based on your selections. All online bookings require full payment at time of booking. Where full payments are made 50% is held as your non-refundable deposit.
  • In most cases any remaining balance can be paid upon your arrival to your surfing course or can be paid in advance by contacting our office. For groups of 5+ people your balance will be due in full no later than 10 days prior to your arrival.

Using a Gift Voucher

  • Gift Vouchers can be redeemed by phone, e-mail or online where applicable. Please quote your voucher number when booking. Any outstanding costs/differences must be paid in full at time of booking. Vouchers have a 12 month validity period - this cannot be extended - you must make your booking and complete your experience before the voucher expiry.

  • Once booked and confirmed all bookings using Gift Vouchers are non-refundable and non-transferrable. Please ensure the date/s that you book are correct, no changes are permitted.  You may be required to present and surrender your voucher upon sign-in to your lesson - please see your booking confirmation for details.

  • All Gift Voucher bookings are subject to availability at time of booking. 

Attending your Surf Lesson

  • 'No Shows' will have any outstanding balances charged to the credit/debit card on file. Please see our cancellation policy for all details on how to change or cancel your booking. 
  • If you're late we won't wait! Failure to turn up to your lesson at the appropriate time will not entitle you to a full or partial refund. Late arrivals will be charged the final balance payment (if one is due), and this will be collected from the credit/debit card on file.  
  • We reserve the right to refuse clients who turn up late for their course (once the students have departed our base and beach lesson has commenced). No refunds are offered in this situation.  Participation in a course will require re-booking. We cannot refund you for any unused lessons.

Surf Lesson Changes & Cancellations

- Changes made by YOU

  • To make any amendments to your booking please contact us . Each amendment is subject to a £5p.p fee, with any changes subject to our acceptance and availability. Any additional cost arising from your amendment  - including costs of alternative lessons, extra party members or additional services will be due in full at time of amendment.

  • Changes to a booking should be done by the person who made the initial booking. 

  • Changes, amendments, refund or reschedule is not permitted for bookings made using a Gift or Experience Vouchers.

  • If your group size drops in number from your original booking, notification must be sent in writing. Decreases in numbers in attendance of original booking without prior cancellation, or changes within 21 days of the lesson start date will be responsible for the balance of the original booking.

  • To bring additional guests, please notify us at least 14 days in before your lesson date. We cannot guarantee spaces will be available. Early booking is advisable to avoid disappointment.

- Changes made by US

  • From time to time we may have to make changes to your surf lesson arrangements. If changes are necessary we endeavour to notify you as soon as reasonably possible.
  • We reserve the right to change change the venue, the lesson start time or cancel the lesson/course due to unsuitable conditions. In the rare event or staff consider in their professional opinion, or under advise advise of lifeguards that ocean/weather conditions are unsuitable for your lesson we will either - (i) Rearrange your lessons for a more suitable time, date or location. (ii)  Issue you with a credit voucher/online code valid for a period of 6 months.Please note: We do not offer refunds under any circumstances.
  • We require a minimum of 2 people to run any group surfing lesson. Please be aware that when booking a group surfing lesson that your lesson may be subject to reschedule to suitably accommodate you within a group setting.
  • We accept no liability for any costs or loss associated with cancelled or rescheduled surfing lessons.

To Cancel your Lesson/s

All cancellations must be sent in writing/email to info@oneillsurfacademy.co.uk or O'Neill Surf Academy C/O Watergate Bay Surf Store, Watergate Bay, Newquay, Cornwall TR84AB and are effective from the date which they are received by us. Any cancellations should be done by the person who made the original booking. Cancellation charges for surf lesson bookings are payable as follows:

  •  Over 21 days before lesson start date - Loss of Deposit.
  •  Less than 21 days before lesson start date - 100% of total cost .
  • An administration fee of £20 is payable for all cancellations. If any members or your group are not going to participate in the surfing lesson their space must be cancelled following the procedure above. Any non paid 'no shows' will be charged to the card on file. 

Liability

O'Neill Surf Academy/West Coast Surfari accept no responsibility for students in or beyond the surf line. All care is taken to ensure student safety. All participants will be expected to listen to and adhere to all instructions and advise given by O'Neill Surf Academy/West Coast Surfari staff at all times. We will refuse to teach any student/participant who is under the influence of alcohol or substance, or appears in no fit state to take part. This decision is made by the head coach on the day No refunds are offered in this situation.

 Students are required to sign a medical declaration prior to surfing and are responsible for ensuring all details are correct. Parents/Guardians of participants aged 18 or under will be required to sign their declaration and release from and stay within the beach vicinity at all times during the lesson.

 

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